Frequently Asked Questions
Everything you need to know about shopping at Japanese Taste.
Do you ship worldwide?
Yes, we ship to over 100 countries globally directly from our warehouse in Osaka, Japan. Shipping costs and delivery times vary by destination.
Are the products authentic?
Absolutely. Every product we sell is 100% authentic and sourced directly from reputable manufacturers and authorized distributors within Japan.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order is shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
What is your return policy?
We accept returns for unopened and unused items within 30 days of delivery. Please note that for safety reasons, we cannot accept returns on food items or opened cosmetics.
Will I have to pay customs duties or taxes?
Import duties and taxes are determined by your local customs office and are the responsibility of the recipient. We recommend checking your local regulations before ordering.